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Free Shipping in the United States

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Free Shipping in the United States

Shipping and Returns

Karmin provides free shipping worldwide so no matter where you are in the world you can use some of the best hair tools. Once we have received your order your item will be shipped within 24 hours (excluding weekends). Once your item has been sent you will be able to login to your Account and track your order.

Shipping Times

Delivery CountryEstimated Delivery
Americas United States* 2-3 business days
Hawaii 3-6 business days
Puerto Rico 3-6 business days
Canada 2-3 business days
Mexico 3-6 business days
Central America 3-6 business days
Colombia 2-3 business days
Venezuela 3-6 business days
Peru 3-6 business days
Chile 3-6 business days
Brazil 3-6 business days
Argentina 3-6 business days
Europe United Kingdom 2-3 business days
Ireland 3-6 business days
Norway 3-6 business days
Sweden 3-6 business days
Finland 3-6 business days
Denmark 3-6 business days
Germany 3-6 business days
Poland 3-6 business days
Czech Republic 3-6 business days
France 3-6 business days
Italy 3-6 business days
Greece 3-6 business days
Portugal 3-6 business days
Spain 3-6 business days
Asia Russia 3-6 business days
Turkey 3-6 business days
United Arab Emirates 3-6 business days
China 3-6 business days
Japan 3-6 business days
India 3-6 business days
Philippines 3-6 business days
Malaysia 3-6 business days
Singapore 3-6 business days
Oceania Australia 3-6 business days
New Zealand 3-6 business days
Africa South Africa 3-6 business days

*Continental United States

Please Note
All shipping and delivery times are an estimate. We do our best to get your order to you as quickly as possible, however in some cases shipping may take longer to due to customs and this is completely out of our control.

Returns / Refunds

Karmin offers a 21 day money back guarantee so if your not satisfied with your new item in any way just send it back for a full refund. If you would like to return your item please email cs@karmin.ca with a copy of your receipt and we will provide you with a return address.

Karmin offers a 21 return policy. You will have 21 days after delivery, if you are not happy with your purschase please contact us for return information at cs@karmin.ca

If I return my item under warranty will I be reimbursed for shipping costs?

Karmin does not cover the return shipping costs however, we will cover the cost to ship any replacement item.

If I return my product within the 21 days money back guarantee will I be refunded in full?

You will be refunded in full minus any return shipping fees for all items returned within the 21 days money back guarantee period. 

If I return my product within the 21 days money back guarantee will I be refunded in full?

You will be refunded in full minus any return shipping fees for all items returned within the 21 days money back guarantee period.

Once we receive your return, Please allow 1 week for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

When you return your purchase to Karminhairtools.com by mail, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

We do not accept any returns or refunds after the 21 period (21 days after delivery).

Please also see our Terms and Conditions for more information.

Warranty

Karmin uses the best available technology and each product is inspected before it's released but just in case all Karmin items come with a 3 year manufacturer's warranty. If you are having any problems with your Karmin product please contact us at cs@karmin.cawith your receipt so we can help with a replacement.

Karmin offers free warranty replacements and free shipping for your replacement item. If you have an item under warranty simply contact us at cs@karmin.ca with your order number and we will issue you a free replacement. You will not be required to send the damaged item back. Please dispose of the damaged item.

Once we receive your warranty claim please allow upto 2 weeks to receive your replacement item.

Damaged/Defective/Incorrect

If you receive an item that is damaged, defective or incorrect please contact us at cs@karmin.ca.

Karmin will pay for all returns and processing fees for any items that are damaged/defective or incorrect. We will have you send the item back and we will send you a replacement at no additional cost. 

Shipping Information

Where are my products shipped from?

We have warehouses in the United States, Canada, United Kingdom, Spain and Hong Kong so your product will be shipped from the warehouse closest to you.

What shipping couriers do you use?

We currently use DHL, Fedex and UPS express shipping. 

 

Do you provide international shipping?

Yes, we can ship to almost any country, to see which countries we ship to please visit our shipping details page.

 

How do I track my order?

To track your package, sign in here, go to "My Account" and review your Order History. If your item has shipped, tracking information will be added to your account.

 

Why does my order still show as processing?

If your order says "Processing", it is being prepared for shipping. If it says "Shipped", we've handed it off to a shipping carrier and you can view any available tracking information in your account.

If you do not have an account with us, tracking information will be provided in your shipping confirmation email.

 

Can I ship to a different address than my billing address?

Yes, you can and will have this option during checkout.

 

What are basic shipping costs?

We offer Free Shipping on all orders with standard delivery worldwide.

 

How much is international shipping?

Free, We offer worldwide shipping at no extra cost. Please note that shipping to some countries can take up to 2 weeks. For more information on international shipping please visit our shipping details page.

 

Will I pay sales tax or customs on my international order?

Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. If you are located in the following countries you will not be charged: Canada, the United States, Colombia, China, and the United Kingdom.

 

What if I cannot be there to accept my parcel upon delivery?

If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.