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Returns

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How do I return my product?
Customer Service Mar 28, 2016

Important* Please DO NOT send the item back to the same address you received it from....

How will I know my return has been received?
Customer Service Mar 28, 2016

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return....

How do I receive my refund?
Customer Service Mar 28, 2016

Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly....

Can I cancel my order?
Customer Service Mar 28, 2016

Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests, we cannot guarantee these can be actioned....

Do you have an extended returns policy over the Christmas period?
Customer Service Mar 28, 2016

Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February....

I purchased from another retailer, how can I return my item for a refund?
Customer Service Apr 13, 2016

If you have purchased from one of our retailers you will need to contact them for a refund....

I received my item as a gift.
Customer Service May 2, 2016

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