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Frequently Asked Questions

Items 11 to 20 of 28 total

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Why a Tapered Barrel on the Karmin Clipless Curling Iron?
Customer Service Mar 28, 2016

The Karmin G3 Clipless Curling Iron was designed with a tapered barrel (1/2"-1") so that you can achieve different styles with just one tool. A smaller barrel creates tighter curls whereas a larger barrel gives big, loose curls. When wrapping your hair around the barrel you can create ringlets by......

How long is the cord on the Karmin Styling Irons?
Customer Service Mar 28, 2016

Karmin Styling Irons feature a tangle free, 3 meter, 360 degree swivel cord so you can style with ease, be it at home or in the salon....

The light on my styling iron keep flashing, is this normal?
Customer Service Mar 28, 2016

Yes this is normal, the light is flashing as your styling iron is keeping the plates heated to the set temperature....

How do I become an authorized Karmin distributor?
Customer Service Mar 28, 2016

If you are interested in becoming an authorized Karmin Distributor please contact us at cs@karmin.ca for more information....

Why are some of your styling irons more expensive than the others?
Customer Service Mar 28, 2016

Karmin offers 3 different models; our least expensive Karmin Titanium, our mid range Karmin Salon Pro and our high end Karmin Salon Series. At Karmin our goal is to cater to both the Professional and home user so while all of our products are professional grade they offer different features to be......

Why was I charged customs fees?
Customer Service Apr 13, 2016

If your item was sent from a warehouse outside of your country you may be charged customs fees. Customs Duty is a tariff or tax imposed on goods when transported across international borders. If you are located in Canada, the United States (lower 48 states), Europe or the United Kingdom you shoul......

Where can I find authorized retailers/distributors?
Customer Service Apr 13, 2016

You can view a list of our authorized retailers and distributors here: Approved Online Retailers...

How can I purchase your products?
Customer Service Apr 13, 2016

You can purchase our products from any of our websites seen here, or you can buy from one of our Authorized Retailers. If you wish to purchase offline you can use our salon search tool to see which salons stock Karmin in your area....

I have the Salon Series Hair Dryer and the cool shot button has become stuck.
Customer Service Apr 14, 2016

The button is sensitive and needs to be lightly pressed to turn on, if your button has become stuck you can try popping it back out (make sure the hair dryer is not plugged in). If you can not get it to pop back out please use the following form so we can issue you a replacement item....

I received the wrong item/wrong color?
Customer Service Apr 14, 2016

If you have received the wrong item please use the following form to submit your information so we can send you the correct item right away....

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